Today's Veterinary Business

AUG 2018

Today’s Veterinary Business provides information and resources designed to help veterinarians and office management improve the financial performance of their practices, allowing them to increase the level of patient care and client service.

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custody or control for veterinary services at any insured premises or while in transit in your owned, leased or hired vehicles." Ancillary Replacement Costs Most people will replace a lost or deceased adult animal with a juve- nile. However, the true replacement cost of an adult animal is significant- ly greater than the purchase price of a puppy or kitten. The total first year's medical expense for a new animal — think exams, vaccines, de- worming and sterilization — should be included in the replacement cost calculation when reimbursing the owner. Behavioral training expenses might need to be considered. Search Expenses The most common animal bailee claim is associated with the escape of an animal that is at a practice or in transit to or from one. Animals are notorious for escaping while Protect & Defend columnist Dr. Ed Branam is veterinary and animal services program manager for Safehold Special Risk Inc., a division of USI Insurance. He serves on the American Veterinary Medical Association's Legislative Advisory Committee. on walks, while entering or exit- ing vehicles, and when a door is open. Cats find open windows and drop-down ceilings to be attractive escape routes. Be sure your animal bailee policy covers expenses tied to the recovery of an animal, such as: • Advertising: Some policies will pay for printing and ad- vertising expenses when the practice is trying to locate or recover a lost animal. • Rewards: Some policies will cover cash rewards for information leading to the recovery of a lost animal. Look for a policy that provides a minimum of $2,500 per occur- rence and a $5,000 annual aggre- gate for these additional expenses. Preservation Expenses Insurance companies will pay to move animals in your care, custody or control in order to preserve their safety and well-being. An animal 4 5 6 7 bailee policy should contain ver- biage such as this: "If it is necessary to move covered animals to pre- serve them from loss by a covered cause of loss (fire, etc.), we will pay the actual expense to move the covered animal to safety." The policy should provide at least $15,000 or $25,000 of preservation expenses coverage per occurrence. Uncollectible Accounts One nice feature to some animal bailee policies is they reimburse you for accrued charges not collected from a client because of an animal's loss. For example, the policy might read: "In the event of loss to covered animals caused by or resulting from a covered cause of loss, we will pay accrued charges not collected from the customers as a result of the loss." What's Not Covered Policy exclusions will typically include but are not limited to: • Any rendering or failure to render professional service. This would fall under a profes- sional liability claim. • Dishonest acts by you, your employees or your authorized representatives. • Any disease, sickness or death from a natural cause. • Animals held for sale. • The seizure or destruction of animals by order of a govern- mental authority. Examples are an animal in quarantine at your facility, an animal ordered by health officials to be eu- thanized for rabies testing or one removed from its owner because of vicious behavior.

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