Today's Veterinary Business

APR 2018

Today’s Veterinary Business provides information and resources designed to help veterinarians and office management improve the financial performance of their practices, allowing them to increase the level of patient care and client service.

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with expanding foam, and use foam gaskets under cover plates. The goal also should be to cov- er as much of the room's surface as possible with absorbing finishes. One third is minimal, one half is better. Also consider installing car- pet in cat-only rooms. High-abuse carpet tiles like those installed in airports are effective at improving acoustics. If a carpet is not possible, cleanable area rugs can help. Waiting Areas A separate cat-only waiting area will ease both cat and owner. The client is already anxious after removing the feline friend from its area of comfort — the home. Fear of trau- ma is real, and cats will pick up on it, thus heightening the anxiety. A cat waiting room should not be a pass-through space. Rather, create an alcove off the main area. And remember that cats are aerial creatures. They don't like to be low, so provide raised platforms — a countertop, perhaps — for the car- rier at the reception desk and in the waiting and exam rooms. A cat will feel more secure if it is looking down. Exam Areas If possible, a feline-only exam room should have direct access to the waiting room. The fewer transitions and changes of scenery for a cat, the better. Exterior exam room doors can be extremely beneficial, too. Many clinics feature exam rooms that have separate exit doors or that are close to a side exit. Such a config - uration could allow an arriving cat owner to bypass the waiting area altogether. This approach would require attention to scheduling, cell phone communication and possi- bly an exterior waiting spot, such as a reserved parking spot or patio. Feline exam rooms should be bright, well-ventilated and securely enclosed. Use solid or frosted-glass doors along with door closers and latching hardware. Doors should swing into the room to help "sweep" a loose cat back from the opening. Avoid sliding doors that do not seal well at the floor. (Some kittens can squeeze through a floor gap.) A feline ICU is the ultimate in separation of the species. Placing cages behind sliding-glass doors lessens disruptive noise, too. Never sullied by a dog, a cat-only exam room can soothe feline nerves.

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