Today's Veterinary Business

APR 2018

Today’s Veterinary Business provides information and resources designed to help veterinarians and office management improve the financial performance of their practices, allowing them to increase the level of patient care and client service.

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56 Today's Veterinary Business Leadership Here are seven steps to get the signature and help prevent a refusal from happening again. The steps also will help you to protect your veterinary practice when an employee ultimately does not sign a disciplinary notice. Stay Calm It isn't unusual for employees to refuse to sign notices related to dis- ciplinary matters. There are reason- able actions you can take to manage the disciplinary process and protect your practice if the meeting later becomes part of a legal matter. The calmer you can remain, the better. Carefully Describe the Signature's Purpose At the beginning of a disciplinary meeting, provide an overview of You created disciplinary policies and procedures that are clear, fair and approved by your attorney. You carefully document misconduct and poor performance, and you discuss the acts with all relevant parties. But then an employee throws a curve ball by refusing to sign a disciplinary notice. You really want the sig- nature as proof of the discipline meeting, so what do you do now? Leadership H.R. HUDDLE 1 2 By Charlotte Lacroix , DVM, JD Know what to do when employees refuse to sign a disciplinary notice. Break the impasse

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